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Our Staff

Meet the team behind the uniform who go above and beyond for our families. They’re the first person you meet when you walk through the doors of a Ronald McDonald House. They work tirelessly to make sure your journey with us is as easy and stress-free as possible. But how well do you know them?

We have over 150 staff across our 12 Houses in the UK

Meet Billy Kerr, Southampton House Assistant

Coming Full Circle: Billy’s story | #RMHCStars

15th Jun 2020

“I have great memories from the kindness that was shown to us, and our family were so thankful, but I never thought I would cross…

Meet Rachel Tween, Tooting House Manager

“One of the worse things to happen as a family is to have a sick child. But then to be taken far from home (where it’s their safe place) can make it unbearable. Unfortunately, we can’t make their child better, but we can give them a sense of normality, and somewhere safe to call their ‘home away from home’.”

“One memory that really sticks in our minds was one evening when the handyman at the House fixed a puncture I had on my bike. We had mentioned it in passing to him that it had happened and without any request, he fixed it for me on his next shift. It was just a beautiful, quiet act of kindness.”

Mum, Clemmy (stayed at Evelina London House)

Meet Maureen and Alexandra, Camberwell Housekeepers

Our Housekeeper Maureen has been hailed ‘mum of the House’ in Camberwell. She’s always there to give you a cuddle, make a cup of tea or just be a shoulder to cry on.

Our staff are incredible support systems for the families we accommodate. Read more about other members of staff by clicking one of the posts below.

“We nearly lost her”: Pixie’s story

30th Apr 2024

It was during Sam’s 20-week pregnancy scan that doctors discovered something was wrong with her unborn baby’s heart. The following week, Sam, who lives near…

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“A terrifying experience”: Oliver’s story

26th Apr 2024

Oliver was a newborn baby when he was diagnosed with tetralogy of Fallot (TOF), a form of congenital heart disease affecting the heart’s structure and…

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